N
Ndumiso
1 reviews | Active since May 2026
13 May 2026, 15:55
One of the most useless experiences I ever had
One of the most useless experiences I ever had. Went back and forth for over a week trying to get WiFi connected and got nowhere. Lack of follow ups and no timely updates at at all. I had to call every single day for 2 weeks to get an update on an order. I would not recommend this to anyone.
Helpful (0)
Replies (1)0
Replies (1)
RocketNet's replyOfficial
13 May 2026, 16:58Good day Ndumiso, Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve had and the frustration caused by the delays and lack of timely updates. This is not the level of service we aim to provide. Our service team has since reached out to you directly and provided an update regarding your new order, as well as guidance on the steps required to help resolve the matter so we can assist you more efficiently on our side going forward. We appreciate your patience and the opportunity to address this.
Kind regards,
RocketNet Team
Kind regards,
RocketNet Team
RocketNet's reply13 May 2026, 16:58
Official
Good day Ndumiso, Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve had and the frustration caused by the delays and lack of timely updates. This is not the level of service we aim to provide. Our service team has since reached out to you directly and provided an update regarding your new order, as well as guidance on the steps required to help resolve the matter so we can assist you more efficiently on our side going forward. We appreciate your patience and the opportunity to address this.
Kind regards,
RocketNet Team
Kind regards,
RocketNet Team