Not recommend - failing customers

I will definitely not recommend RocketNet to anyone. Here is why: I moved for a good deal. I wanted more affordable intenet. But they struggled to activate my line, blaming it on a double order I placed. But the double order came from their own company. Then they claimed OpenServe messed up. When clearly they themselves placed a double order. This cost me a month without internet. Secondly they charged me a different amount than the one I signed up with. Whn that was fixed, I was informed to make a manual payment on their website which I did. However, they also activated a debit order for the same account. It was credited after I reported it. After my subscription was finally actvated, we struggled with inconsistent internet. On and off on and off. We reported it many times. We went through the same troubleshooting process over and over. The problem never identified or resolved. Only speculation was given regarding equipment or the fibre line disintegrating. I do not believe it is the fibre line since we never experienced any inconsistencies or any problems ever with our previous internet provider. We moved for a beter price. After sevaral weeks of back and forth we realized RocketNet is incapable off proving us with consistent internet and resolving prblems. They even said that they cannot come out and investigate equipment they claim can be a problem. Then how are they going to resolve their own speculation? Either their staff and procedures are *********** or ill equipped to help their customers and commit to solving their problems. We cancelled services after it was clear that this was going to be an ongoing issue. Off course they will then charge a R1500 cancellation fee after they failed to provide a consistent internet line. It is a big no no for me