CS
Chris S
1 reviews | Active since Mar 2014
14 Nov 2025, 10:43
Not getting the paid for speed.
Paying for 200/200 but is not even getting 50mbs. Have been complaining about this matter. And if you don't pay they cut your line. But if you complain they just say that there is nothing they can do. Or they want to send out a tech at your cost to come and fix the problem.
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RocketNet's replyOfficial
14 Nov 2025, 12:09Good Day Chris,
Thank you for your feedback. We’re really sorry to hear about your ongoing speed issues — that’s understandably frustrating, especially when you’re not getting the performance expected from your package. We take these concerns seriously and would like to investigate the cause thoroughly. Our technical team will review your connection performance and check for any network or infrastructure-related issues that could be affecting your speeds. In some cases, on-site visits are necessary to identify problems that can’t be diagnosed remotely, but before that happens, we’ll ensure all remote troubleshooting steps are completed first to avoid unnecessary costs. Please reach out to our support team with your account details so we can escalate this for further testing and resolution. Thanks again,
RocketNet Team
Thank you for your feedback. We’re really sorry to hear about your ongoing speed issues — that’s understandably frustrating, especially when you’re not getting the performance expected from your package. We take these concerns seriously and would like to investigate the cause thoroughly. Our technical team will review your connection performance and check for any network or infrastructure-related issues that could be affecting your speeds. In some cases, on-site visits are necessary to identify problems that can’t be diagnosed remotely, but before that happens, we’ll ensure all remote troubleshooting steps are completed first to avoid unnecessary costs. Please reach out to our support team with your account details so we can escalate this for further testing and resolution. Thanks again,
RocketNet Team
RocketNet's reply14 Nov 2025, 12:09
Official
Good Day Chris,
Thank you for your feedback. We’re really sorry to hear about your ongoing speed issues — that’s understandably frustrating, especially when you’re not getting the performance expected from your package. We take these concerns seriously and would like to investigate the cause thoroughly. Our technical team will review your connection performance and check for any network or infrastructure-related issues that could be affecting your speeds. In some cases, on-site visits are necessary to identify problems that can’t be diagnosed remotely, but before that happens, we’ll ensure all remote troubleshooting steps are completed first to avoid unnecessary costs. Please reach out to our support team with your account details so we can escalate this for further testing and resolution. Thanks again,
RocketNet Team
Thank you for your feedback. We’re really sorry to hear about your ongoing speed issues — that’s understandably frustrating, especially when you’re not getting the performance expected from your package. We take these concerns seriously and would like to investigate the cause thoroughly. Our technical team will review your connection performance and check for any network or infrastructure-related issues that could be affecting your speeds. In some cases, on-site visits are necessary to identify problems that can’t be diagnosed remotely, but before that happens, we’ll ensure all remote troubleshooting steps are completed first to avoid unnecessary costs. Please reach out to our support team with your account details so we can escalate this for further testing and resolution. Thanks again,
RocketNet Team