No service after order placed

I placed an order for a fibre reconnection at a new property with an existing fibre line into the residence. It is almost two weeks since I placed the order and the fibre line is still not connected (bearing in mind that an internet connection is imperative for my job). RocketNet keeps on making excuses about the fibre supplier, but I did not sign up with them, I signed up with RocketNet. If they cannot provide an end-to-end service, then there is no point in signing up.

From all the reviews I thought RocketNet would be a good ISP, but I was sadly mistaken and very disappointed with their lack of service and follow up. At this point, RocketNet deserves a minus rating.