lW
leon W
1 reviews | Active since Oct 2010
05 Jan 2020, 14:20
No response and no communication from Rocketnet
On 1/1/2020 I app**** for service at Rocketnet. I received the standard welcome email that promised that someone will be in contact shortly.
That hasn’t happened. No communication at all from Rocketnet. I have searched carefully for my next ISP and after reading the rave reviews on Hello Peter , I decided to go with them. I left my previous ISP which had a no communication policy only to have exactly the same problem with Rocketnet.
No performance right from the start.
I logged the issue with them, only to find that both tickets were closed by the support staff. THAT IS FABULOUS SUPPORT, WELL DONE.
please cancel my order, I will go somewhere else.
Helpful (0)
Replies (2)0
Replies (2)
RocketNet's replyOfficial
05 Jan 2020, 16:28Hi Leon, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back your trust as our very loyal client. Thank you for your patience and understanding allowing us the opportunity to win back your trust. Warmest regards, Rocketnet
RocketNet's reply05 Jan 2020, 16:28
Official
Hi Leon, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back your trust as our very loyal client. Thank you for your patience and understanding allowing us the opportunity to win back your trust. Warmest regards, Rocketnet
lW
leon W's updateReviewer Update
05 Jan 2020, 16:49Wow, it is wonderful to chat to knowledgeable people. I am thrilled by the response. I’m not sure why my order fell through the cracks but it has been attended to in a very fast professional manner. Lets call it festive season challenges
I would change my rating to five stars if I could.
I would change my rating to five stars if I could.
lW
leon W's update05 Jan 2020, 16:49
Reviewer Update
Wow, it is wonderful to chat to knowledgeable people. I am thrilled by the response. I’m not sure why my order fell through the cracks but it has been attended to in a very fast professional manner. Lets call it festive season challenges
I would change my rating to five stars if I could.
I would change my rating to five stars if I could.