No internet no help, still pay

Internet has been down for 6 days. The company only gets back to you 3 days after the first message was sent. 0 responsibility is ever taken. No feedback or update is ever given and has to be asked for. You pay for network connection but only receive it 1/4 of the month. If you say that you do not understand why you should pay the full amount because you have not received full service you will be threatened! I would not recommend this company to anyone!