UJ
Unathi J
1 reviews | Active since Sept 2024
06 Nov 2024, 13:49
No communication about billing protocol
They don’t communicate well. Nobody told me that they bill in advance and they ignore emails and close tickets without providing clarity. One has to run after them. Why is my account being suspended?
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Replies (1)
RocketNet's replyOfficial
08 Nov 2024, 17:16Good Day Unathi,
With further investigation, we’re glad to see that all has been resolved. We apologize for any miscommunication and inconvenience you experienced regarding billing and ticket follow-up.
Clear communication is important to us, and we’re taking your feedback to heart to improve our processes.
We appreciate your patience and are here to support you anytime you need assistance.
Thanks again,
RocketNet Team
With further investigation, we’re glad to see that all has been resolved. We apologize for any miscommunication and inconvenience you experienced regarding billing and ticket follow-up.
Clear communication is important to us, and we’re taking your feedback to heart to improve our processes.
We appreciate your patience and are here to support you anytime you need assistance.
Thanks again,
RocketNet Team
Best regards,
RocketNet's reply08 Nov 2024, 17:16
Official
Good Day Unathi,
With further investigation, we’re glad to see that all has been resolved. We apologize for any miscommunication and inconvenience you experienced regarding billing and ticket follow-up.
Clear communication is important to us, and we’re taking your feedback to heart to improve our processes.
We appreciate your patience and are here to support you anytime you need assistance.
Thanks again,
RocketNet Team
With further investigation, we’re glad to see that all has been resolved. We apologize for any miscommunication and inconvenience you experienced regarding billing and ticket follow-up.
Clear communication is important to us, and we’re taking your feedback to heart to improve our processes.
We appreciate your patience and are here to support you anytime you need assistance.
Thanks again,
RocketNet Team
Best regards,