VL
Vanessa L
1 reviews | Active since Jun 2019
12 Feb 2026, 10:06
Is Rockernet or Vumatel the problem?
App**** for Vumatel fibre before end of January 2026. Today 12 February 2026 I still have not been connected. This company does not speak to human beings. Everything has to be done online or on Whatsapp. How much longer do I have to wait. Tried to go with another company but I am being blocked by Rocketnet/Vumatel "pending" application.
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RocketNet's replyOfficial
12 Feb 2026, 12:57Good day Vanessa,
We sincerely apologise for the frustration and delay you’ve experienced with your fibre connection. We understand how important it is to have your service up and running, and we regret that our previous communication channels have not met your expectations.
To resolve this as quickly as possible, we will have one of our service team members contact you directly to assist with your application and ensure your connection is completed. Please expect a call or WhatsApp message from us shortly.
We truly appreciate your patience and understanding, and we are committed to getting your service connected without further delay.
Kind regards,RocketNet Support Team
We sincerely apologise for the frustration and delay you’ve experienced with your fibre connection. We understand how important it is to have your service up and running, and we regret that our previous communication channels have not met your expectations.
To resolve this as quickly as possible, we will have one of our service team members contact you directly to assist with your application and ensure your connection is completed. Please expect a call or WhatsApp message from us shortly.
We truly appreciate your patience and understanding, and we are committed to getting your service connected without further delay.
Kind regards,RocketNet Support Team
Best regards,
RocketNet's reply12 Feb 2026, 12:57
Official
Good day Vanessa,
We sincerely apologise for the frustration and delay you’ve experienced with your fibre connection. We understand how important it is to have your service up and running, and we regret that our previous communication channels have not met your expectations.
To resolve this as quickly as possible, we will have one of our service team members contact you directly to assist with your application and ensure your connection is completed. Please expect a call or WhatsApp message from us shortly.
We truly appreciate your patience and understanding, and we are committed to getting your service connected without further delay.
Kind regards,RocketNet Support Team
We sincerely apologise for the frustration and delay you’ve experienced with your fibre connection. We understand how important it is to have your service up and running, and we regret that our previous communication channels have not met your expectations.
To resolve this as quickly as possible, we will have one of our service team members contact you directly to assist with your application and ensure your connection is completed. Please expect a call or WhatsApp message from us shortly.
We truly appreciate your patience and understanding, and we are committed to getting your service connected without further delay.
Kind regards,RocketNet Support Team
Best regards,