F(M
Farhaad (Andy) Mahomed
1 reviews | Active since Feb 2013
11 May 2024, 12:20
I signed up for services just a few days ago
I signed up for services just a few days ago. Have connectivity for just a week and no service since yesterday. I called their call centre number multiple times and their IVR message claims they are opended on weekends from 9 till 3 but then procceeds to state their call centres are closed. I even went to their call centre in Cedar Square and the offices are closed. This is the awful service after just 1 week. Really pathetic and disappointing
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RocketNet's replyOfficial
10 Aug 2024, 12:24Hi Farhaad, I’m sorry to hear about your frustrating experience, especially so soon after signing up with us. We sincerely apologize for the inconvenience caused by the connectivity issues and the confusion with our call center hours. We’d like to get this resolved for you as quickly as possible. Please reach out to us via our WhatsApp support line at https://wa.me/+***?text=Hello%20Peter%20Review%20Response, and we’ll make sure to address your concerns immediately. Thank you for bringing this to our attention, and we appreciate your patience while we work to improve your experience with us. Best regards, Ronald Rocket RocketNet Team
RocketNet's reply10 Aug 2024, 12:24
Official
Hi Farhaad, I’m sorry to hear about your frustrating experience, especially so soon after signing up with us. We sincerely apologize for the inconvenience caused by the connectivity issues and the confusion with our call center hours. We’d like to get this resolved for you as quickly as possible. Please reach out to us via our WhatsApp support line at https://wa.me/+***?text=Hello%20Peter%20Review%20Response, and we’ll make sure to address your concerns immediately. Thank you for bringing this to our attention, and we appreciate your patience while we work to improve your experience with us. Best regards, Ronald Rocket RocketNet Team