C
Chris
1 reviews | Active since Dec 2022
12 Dec 2022, 16:20
I reported their Router as faulty
I reported their Router as faulty. They are trying to prove me remotely that I am wrong. Things have not changed since they said that they sorted the ticket and closed it. I am on my own.
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RocketNet's replyOfficial
12 Dec 2022, 16:36Hi Chris,
Thank you bringing this to our attention.
We note that one of our support agents have been in communication with you on ticket #66550. Unfortunately, the information was not provided back to our team, kindly respond back at your earliest convenience, that we can accurately determine if this fault is related to your WiFi router or your WiFi extenders on the network.
Apologies for the inconvenience caused.
Kind Regards,
RocketNet Ops Team
Thank you bringing this to our attention.
We note that one of our support agents have been in communication with you on ticket #66550. Unfortunately, the information was not provided back to our team, kindly respond back at your earliest convenience, that we can accurately determine if this fault is related to your WiFi router or your WiFi extenders on the network.
Apologies for the inconvenience caused.
Kind Regards,
RocketNet Ops Team
RocketNet's reply12 Dec 2022, 16:36
Official
Hi Chris,
Thank you bringing this to our attention.
We note that one of our support agents have been in communication with you on ticket #66550. Unfortunately, the information was not provided back to our team, kindly respond back at your earliest convenience, that we can accurately determine if this fault is related to your WiFi router or your WiFi extenders on the network.
Apologies for the inconvenience caused.
Kind Regards,
RocketNet Ops Team
Thank you bringing this to our attention.
We note that one of our support agents have been in communication with you on ticket #66550. Unfortunately, the information was not provided back to our team, kindly respond back at your earliest convenience, that we can accurately determine if this fault is related to your WiFi router or your WiFi extenders on the network.
Apologies for the inconvenience caused.
Kind Regards,
RocketNet Ops Team