I had issues, but RocketNet is still lightyears better than larger ISPs.

This is related to a longstanding complaint that, I feel, has finally been resolved. Unfortunately, I had to escalate the matter, as it was evident that the agents I would speak to were limited in their approach - which is something I cannot fault them for (hence, why the matter to be escalated). After RocketNet explained their position well and provided me the space to express mine, they provided a creative solution that accounts for the root of the issue. I must reiterate, I was very obstinate and frustrated (to the point where even the automated email reminder systems annoyed me), but RocketNet was always quick to assist, do their best to understand and empathize with my position, and explain their position as well. RocketNet has never failed to address my concerns with empathy and positivity, which is why I still recommend them and believe their services are much better compared to other larger ISPs that have left me traumatized with their service.

To conclude, now that I have calmed down, I regard my issue as a service hiccup, and I must thank Kim de Waal, who really went over and above to clarify the solutions she had on her end, but also do her best to seek further assistance that can account for the issue. I also thank Mek for his positivity and assistance in the matter too. Lastly, I send my thanks to the senior RocketNet representative that read into the matter, approached it with empathy and creativity.

Okay, this is the final compliment, their portal that allows you to make payments, view internet usage, log tickets, get outage notices and where those outages occur, the frequency of outages per FNO etc. is very user-friendly. The routers they provided? *chef's kiss* Brilliant! I have been with a larger ISP in the past, getting a ticket number was traumatic (no, this is not a hyperbole) and I received a router that couldn't even be reset.

Okay...now I'm done.