Horrible service provider: Nithanda imali too much

I have been a loyal member of this company and I have never misses a payment.

Last time I made a payment on October 2nd and they normally say I have until the 9th of the month. On that same day I made a payment last month I noticed that there was a late payment fee, I sent them a message and the apologised and said they will remove the payment. To my surprise I received a message from them again on October 30 telling me about a R100 late payment fee again I sent them a message and an email, they have not responded. I have made the payment so I don’t understand why they are telling me about the late payment fee. Rocketnet you are horrible to you clients, I have missed a payment so I don’t understand all these payments that you want on top of the payment that I always pay monthly.