PC
Paul C
1 reviews | Active since Oct 2020
12 Nov 2023, 18:01
Great Service
I have FTTH from Rocketnet. After I app****, Vumatel came out and installed about 300m of fibre. Vumatel was very professional - especially the guy doing the splicing!
I emailed Rocketnet to say that the fibre was installed and received my login and password almost immediately. I app**** for a static IP address and it took a few hours. I asked for IPv6 addresses, and they delegated a /48 subnet within a few hours.
My only complaint is that if your line is down, they tell you to reboot the ONT and router. Equipment should not need to be rebooted. And rebooting seldom helps.
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RocketNet's replyOfficial
13 Nov 2023, 10:32Hi Paul
Thank you for the amazing feedback!
We are happy to hear that your experience with RocketNet has been positive and we will ensure it remains this way! the reason for the request to reboot equipment is that at times the FNOs run firmware updates to the CPE (customer premise equipment) and have suggested a reboot as a first step of troubleshooting, we are always looking at ways to improve so we appreciate your feedback and positive review.
The RocketNet Team truly appreciates your kind words.
Kind Regards,
RocketNet Ops Team
Thank you for the amazing feedback!
We are happy to hear that your experience with RocketNet has been positive and we will ensure it remains this way! the reason for the request to reboot equipment is that at times the FNOs run firmware updates to the CPE (customer premise equipment) and have suggested a reboot as a first step of troubleshooting, we are always looking at ways to improve so we appreciate your feedback and positive review.
The RocketNet Team truly appreciates your kind words.
Kind Regards,
RocketNet Ops Team
RocketNet's reply13 Nov 2023, 10:32
Official
Hi Paul
Thank you for the amazing feedback!
We are happy to hear that your experience with RocketNet has been positive and we will ensure it remains this way! the reason for the request to reboot equipment is that at times the FNOs run firmware updates to the CPE (customer premise equipment) and have suggested a reboot as a first step of troubleshooting, we are always looking at ways to improve so we appreciate your feedback and positive review.
The RocketNet Team truly appreciates your kind words.
Kind Regards,
RocketNet Ops Team
Thank you for the amazing feedback!
We are happy to hear that your experience with RocketNet has been positive and we will ensure it remains this way! the reason for the request to reboot equipment is that at times the FNOs run firmware updates to the CPE (customer premise equipment) and have suggested a reboot as a first step of troubleshooting, we are always looking at ways to improve so we appreciate your feedback and positive review.
The RocketNet Team truly appreciates your kind words.
Kind Regards,
RocketNet Ops Team