CM
Christopher M
1 reviews | Active since Jun 2012
26 Dec 2023, 13:32
Fault
The call centre is not working. Even within the stipulated times. No answer. Sent an email with a request. No assistance. My fibre is down. My business is affected. Can't speak to anyone. Can't log a fault. Not worth using you if you are not available to assist. If you do get this complaint kindly call me on *** to log a fault.
Helpful (0)
Replies (3)0
Replies (3)
RocketNet's replyOfficial
26 Dec 2023, 13:44Good day Mr Minney
We apologise for any inconvenience experienced, our team are working today but we have looked up your name and surname as well as your email address and cellphone number registered with Hello Peter and cannot pick up an account on our system neither can we see any interaction with our whats app support line. We will request the team to reach out on the number you provided in the text and assist accordingly.
Thank you for your patience
Kind regards
The RocketNet Support Team
We apologise for any inconvenience experienced, our team are working today but we have looked up your name and surname as well as your email address and cellphone number registered with Hello Peter and cannot pick up an account on our system neither can we see any interaction with our whats app support line. We will request the team to reach out on the number you provided in the text and assist accordingly.
Thank you for your patience
Kind regards
The RocketNet Support Team
Best regards,
RocketNet's reply26 Dec 2023, 13:44
Official
Good day Mr Minney
We apologise for any inconvenience experienced, our team are working today but we have looked up your name and surname as well as your email address and cellphone number registered with Hello Peter and cannot pick up an account on our system neither can we see any interaction with our whats app support line. We will request the team to reach out on the number you provided in the text and assist accordingly.
Thank you for your patience
Kind regards
The RocketNet Support Team
We apologise for any inconvenience experienced, our team are working today but we have looked up your name and surname as well as your email address and cellphone number registered with Hello Peter and cannot pick up an account on our system neither can we see any interaction with our whats app support line. We will request the team to reach out on the number you provided in the text and assist accordingly.
Thank you for your patience
Kind regards
The RocketNet Support Team
Best regards,
CM
Christopher M's updateReviewer Update
26 Dec 2023, 14:19Account Number ***7
Line ***
Line ***
CM
Christopher M's update26 Dec 2023, 14:19
Reviewer Update
Account Number ***7
Line ***
Line ***
RocketNet's replyOfficial
27 Dec 2023, 09:30Thank you, we will be reaching out to you shortly
Best regards,
RocketNet's reply27 Dec 2023, 09:30
Official
Thank you, we will be reaching out to you shortly
Best regards,