Failed Debit Order Notification from RocketNet

We informed RocketNet at the end of March 2026 - that we cannot continue with our WIFI as we lost our jobs and had to relocate this was all on email. They tried to take the debit order of the bank account an because there were no funds for this is bounced back and we got slapped with additional fees - now at the end of April beginning May they tried again and it did not go through - I emailed them and they insist that we needed to give a month's notice and that they want the R920.00 from us.

So now my question is as follows - are there not exceptions - that could be taken into account! loosing a permanent job and securing a job in anouther province - then to be informed via email that I took the router - when this is part of the house and remained in the house.

Surely one looks at all of this - but to just acuse someone of taking something and still keep on demanding - leaves a bad taste in my mouth and I would forsure not recommend them - even after 2,5 years of very good services from them - this leaves a bad taste and ot a service that I would recommend to anyone.