Exceptional service with no support

So we moved in to a new complex and i went and researched a few Isp's based on the fact that the fibre hardware is everything installed and in place this should be relatively painless so i settled on RocketNet from the reviews i read and phoning there call centre. I ended up talking to a gentleman called Warrick Lang and he took me through the whole proses explaining everything in and out we placed the order all over the phone not forcing me to use the website like the other Isp's and let me tel youif i never heard pride in someone before. I heard it from Warrick on that day and the couple of times we talked over the phone in the meantime to deal with someone that has that much pride in what he does that you can hear it in his voice is an absolute pleasure. However happiness were short lived it has now 11 to 12 days and my line is still not active, as Warrick informed me there is a active service still on the line and vuma is investigating after i tracked the previous tenants and isp i gave all information to Warwick who made work of it and we got the line released only to be told 5 mins later that someone placed an order on that line and again we can't proceed and this now becoming a huge pain as we are still not conected i need to do work online after hours my wife needs to do her assignments and we just not getting anywhere with this situation and all we getting is from Vumatel is awaiting feedback and no solutions to the problem this is now going 12 day and im still not conected and at the point were i want to grap a hammer and rip it all out if not for Warrick who tries everything from his side including calming me down tge hammer would have came out all ready