VV
Vuyiwe V
1 reviews | Active since Mar 2013
28 Apr 2026, 18:31
Disappointing service
I am so disappointed and frustrated. I got an email stating that my services got activated today to my surprise when I got home that I still don’t have internet.
No one cared to think that I need to get the details so I can be connected. I contacted Rocketnet and no one is on standby and no one is available.
I regret joining you
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Replies (2)VV
Vuyiwe V's updateReviewer Update
29 Apr 2026, 10:52 cannot believe the service that I have received from Rocketnet, how can they tell me that when I get home I will be connected and then a day later they realize that they were supposed to send me a router and I don't even whether they will charge me for this router or now.
come on, you service is so pathetic
come on, you service is so pathetic
VV
Vuyiwe V's update29 Apr 2026, 10:52
Reviewer Update
cannot believe the service that I have received from Rocketnet, how can they tell me that when I get home I will be connected and then a day later they realize that they were supposed to send me a router and I don't even whether they will charge me for this router or now.
come on, you service is so pathetic
come on, you service is so pathetic
RocketNet's replyOfficial
30 Apr 2026, 12:51Good day Vuyiwe,
We sincerely apologise for the inconvenience and frustration caused. We understand your concern regarding the activation and the confusion around the router and connection readiness.
Our team has engaged with you and is actively working to resolve this matter as a priority. A follow-up call will be made to you to ensure the correct setup details are provided and that your service is properly activated and stable.
We regret the experience you’ve had and appreciate your patience while we work to resolve this as quickly as possible.
Kind regards,
RocketNet Team
We sincerely apologise for the inconvenience and frustration caused. We understand your concern regarding the activation and the confusion around the router and connection readiness.
Our team has engaged with you and is actively working to resolve this matter as a priority. A follow-up call will be made to you to ensure the correct setup details are provided and that your service is properly activated and stable.
We regret the experience you’ve had and appreciate your patience while we work to resolve this as quickly as possible.
Kind regards,
RocketNet Team
RocketNet's reply30 Apr 2026, 12:51
Official
Good day Vuyiwe,
We sincerely apologise for the inconvenience and frustration caused. We understand your concern regarding the activation and the confusion around the router and connection readiness.
Our team has engaged with you and is actively working to resolve this matter as a priority. A follow-up call will be made to you to ensure the correct setup details are provided and that your service is properly activated and stable.
We regret the experience you’ve had and appreciate your patience while we work to resolve this as quickly as possible.
Kind regards,
RocketNet Team
We sincerely apologise for the inconvenience and frustration caused. We understand your concern regarding the activation and the confusion around the router and connection readiness.
Our team has engaged with you and is actively working to resolve this matter as a priority. A follow-up call will be made to you to ensure the correct setup details are provided and that your service is properly activated and stable.
We regret the experience you’ve had and appreciate your patience while we work to resolve this as quickly as possible.
Kind regards,
RocketNet Team