Contract canceled in December and accepted

Good day, Sherilee,
Thank you for your review and for bringing this to our attention.
We sincerely apologise for the inconvenience caused regarding the debit order after your cancellation request. We take feedback like this seriously.
We have located your account and are investigating this urgently. A senior agent will reach out to you directly to assist further.
Thank you for your patience and the opportunity to resolve this.
Kind regards,RocketNet Team