Confusing/conflicting/nio service in signing up with ISP

I decided on a package from RocketNet after having fibre installed via Vumatel. I completed the online request on RocketNet's website to request the package, after which I got emailed acknowledgement of my request, plus instructions on how to get fibre via Vumatel.

I reverted to let them know I already had a box and wanted to activate the package I'd registered for, after which they promised to deliver the router. In our email communication I asked for it to be delivered to my work as I wouldn't be at home on that day. Two days later I got a router delivered. To my house. Very luckily a security guard offered to sign for it. It was just a router, with instructions on how to connect it (to an ADSL line, mind you). No other information on the package I'd signed up for, or the ISP itself. I looked up their FAQs online and was again referred to how to get fibre through Vumatel. There is no info on their actual sign-up process. So I set up the router via the fibre box and it relayed me directly to Vumatel's shop page, so I contacted the RocketNet help line and was told I didn't have an account yet and should sign up for the package I want using the Vumatel portal. At this point I'd already filled in an entire form with all of my relevant details online on the RN website as requested, so I checked why they didn't have it, and was told that was how the process worked. I also queried why I'd been sent a router if I wasn't actually signed up with them yet, but was told that I would have to pay for it if I didn't use RocketNet as my ISP. As a next step I tried to activate the package on the Vumatel portal, but they'd captured my address incorrectly so I halted the activation process and contacted Vumatel to update my details first. Vumatel then told me that no, I couldn't activate the package like that, I needed to set up an appointment with one of their consultants to come to my house and register me on their system before activating the package FOR me! Apart from the fact that I've had minimal information shared by RocketNet and have had to chase them for info every step of the way, all of the information I'm getting is inconsistent and doesn't make any sense. Why have someone complete a full registration form on your website if they have to do it all again later? Why send someone a router with no information on how the RN process (and even the Vumatel process, since you're partners) goes from there? I'm being charged a connection fee of about R500 (I can't be sure, because I have no documentation, you see) but I'm spending all my time trying to figure out what's going on with the connection myself. Hopefully once I've been registered by Vumatel on the system I can just activate and it'll be smooth sailing from there, but the lack of information, the time I'm spending chasing them for input, and the repetition of filling in info they should already have isn't filling me with hope.