AN
Andiswa N
1 reviews | Active since Mar 2022
02 Mar 2022, 07:37
Cannot attend online meetings
My ticket was closed without resolution. Response was that nothing’s wrong with the connection. My internet is slow I struggle to attend work meetings and the meetings I’ve recorded are in slow motion as result of poor connection
I’ve had to back myself up with modem from Telkom so I’m paying another R499 to be able to work efficiently
Helpful (0)
Replies (3)0
Replies (3)
RocketNet's replyOfficial
02 Mar 2022, 08:02Hi Andiswa,
Thank you for letting us know about the online meetings that have been troublesome for you. We note that the last support ticket that was logged was 2 months ago. We would love to help you get to the bottom of your frustration.
We will request our support team to make contact with you soonest.
Apologies for the inconvenience caused.
RocketNet Ops Team
Thank you for letting us know about the online meetings that have been troublesome for you. We note that the last support ticket that was logged was 2 months ago. We would love to help you get to the bottom of your frustration.
We will request our support team to make contact with you soonest.
Apologies for the inconvenience caused.
RocketNet Ops Team
Best regards,
RocketNet's reply02 Mar 2022, 08:02
Official
Hi Andiswa,
Thank you for letting us know about the online meetings that have been troublesome for you. We note that the last support ticket that was logged was 2 months ago. We would love to help you get to the bottom of your frustration.
We will request our support team to make contact with you soonest.
Apologies for the inconvenience caused.
RocketNet Ops Team
Thank you for letting us know about the online meetings that have been troublesome for you. We note that the last support ticket that was logged was 2 months ago. We would love to help you get to the bottom of your frustration.
We will request our support team to make contact with you soonest.
Apologies for the inconvenience caused.
RocketNet Ops Team
Best regards,
AN
Andiswa N's updateReviewer Update
02 Mar 2022, 18:33Thank you, JayD from Perfect Digital came in this morning and advised the recommendation will 100% resolve the issue. He’s coming back for installation tomorrow
I received a service call from Rockenet as well. Thank you
I received a service call from Rockenet as well. Thank you
AN
Andiswa N's update02 Mar 2022, 18:33
Reviewer Update
Thank you, JayD from Perfect Digital came in this morning and advised the recommendation will 100% resolve the issue. He’s coming back for installation tomorrow
I received a service call from Rockenet as well. Thank you
I received a service call from Rockenet as well. Thank you
RocketNet's replyOfficial
02 Mar 2022, 18:46Thank you for the positive update Andiswa.
We remain committed to assist you in resolving your issue.
Regards,
We remain committed to assist you in resolving your issue.
Regards,
Best regards,
RocketNet's reply02 Mar 2022, 18:46
Official
Thank you for the positive update Andiswa.
We remain committed to assist you in resolving your issue.
Regards,
We remain committed to assist you in resolving your issue.
Regards,
Best regards,