EH
Eugene H
1 reviews | Active since Aug 2021
06 Mar 2025, 12:58
Cancel
This will be the fifth time on the third different platform I've asked for a cancellation of my order. Not interested in waiting for when your salesperson thinks its necessary to respond. Allow me to move on with my life please
Helpful (0)
Replies (3)0
Replies (3)
RocketNet's replyOfficial
06 Mar 2025, 14:08Good Day Eugene,
Thank you for your feedback our Launch team are eager to get you connected and has attempted to make contact with you. Unfortunately, 48 hours is not sufficient time in order to get a fibre line installed and we would appreciate the opportunity to assist you with your connectivity requirements and installation of fibre to your home.
We appreciate your cancellation request and will honour but our teams are on standby if you allow us the opportunity to resolve this matter for you as soon as possible.
Thanks again,
RocketNet Team
Thank you for your feedback our Launch team are eager to get you connected and has attempted to make contact with you. Unfortunately, 48 hours is not sufficient time in order to get a fibre line installed and we would appreciate the opportunity to assist you with your connectivity requirements and installation of fibre to your home.
We appreciate your cancellation request and will honour but our teams are on standby if you allow us the opportunity to resolve this matter for you as soon as possible.
Thanks again,
RocketNet Team
RocketNet's reply06 Mar 2025, 14:08
Official
Good Day Eugene,
Thank you for your feedback our Launch team are eager to get you connected and has attempted to make contact with you. Unfortunately, 48 hours is not sufficient time in order to get a fibre line installed and we would appreciate the opportunity to assist you with your connectivity requirements and installation of fibre to your home.
We appreciate your cancellation request and will honour but our teams are on standby if you allow us the opportunity to resolve this matter for you as soon as possible.
Thanks again,
RocketNet Team
Thank you for your feedback our Launch team are eager to get you connected and has attempted to make contact with you. Unfortunately, 48 hours is not sufficient time in order to get a fibre line installed and we would appreciate the opportunity to assist you with your connectivity requirements and installation of fibre to your home.
We appreciate your cancellation request and will honour but our teams are on standby if you allow us the opportunity to resolve this matter for you as soon as possible.
Thanks again,
RocketNet Team
EH
Eugene H's updateReviewer Update
06 Mar 2025, 14:12This has nothing to do with expecting 48 hour turnaround of installation, I have waited almost three months at this point, so don't much appreciate that pathetic gaslighting attempt
EH
Eugene H's update06 Mar 2025, 14:12
Reviewer Update
This has nothing to do with expecting 48 hour turnaround of installation, I have waited almost three months at this point, so don't much appreciate that pathetic gaslighting attempt
RocketNet's replyOfficial
06 Mar 2025, 14:17Good Day Eugene,
Your sign-up with RocketNet occurred on the 4th March 2025. From this point, our team began working with our partners for your installation. We appreciate the opportunity you have provided us to get you connected.
Thanks again,
RocketNet Team
Your sign-up with RocketNet occurred on the 4th March 2025. From this point, our team began working with our partners for your installation. We appreciate the opportunity you have provided us to get you connected.
Thanks again,
RocketNet Team
RocketNet's reply06 Mar 2025, 14:17
Official
Good Day Eugene,
Your sign-up with RocketNet occurred on the 4th March 2025. From this point, our team began working with our partners for your installation. We appreciate the opportunity you have provided us to get you connected.
Thanks again,
RocketNet Team
Your sign-up with RocketNet occurred on the 4th March 2025. From this point, our team began working with our partners for your installation. We appreciate the opportunity you have provided us to get you connected.
Thanks again,
RocketNet Team