JK
Justin K
1 reviews | Active since Feb 2021
15 Feb 2024, 18:00
Be more proactive rocketnet - your services are not cheap
As a national ISP, I find it hard to belive that you do not have a call center that works after 5pm. i come home to now internet with no notification of the outage and i am now left without any connectivity and no one to resolve my issue.
Move with the times rocketnet - my entire estate who subscribes to you is down and I, together with everyone else will be looking at alternatives.
not hopeful that this review will be read by rocketnet but i hope it reaches the right audience
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RocketNet's replyOfficial
16 Feb 2024, 08:33Good day Justin
We are sorry to hear of your frustration, We cannot seem to find any notifications relating to a widespread outage for your area or any other support tickets or chats logged for that address but we have logged your fibre line as a link down with Metrofibre and they are currently attending to it as it could be a physical break of infrastructure which they are responsible for, we have a what's app support line that is available until 8 pm every night that is efficient and effective. we will have a member of our team reach out and confirm you have the correct details.
Thank you for your patience and understanding
The RocketNet Team
We are sorry to hear of your frustration, We cannot seem to find any notifications relating to a widespread outage for your area or any other support tickets or chats logged for that address but we have logged your fibre line as a link down with Metrofibre and they are currently attending to it as it could be a physical break of infrastructure which they are responsible for, we have a what's app support line that is available until 8 pm every night that is efficient and effective. we will have a member of our team reach out and confirm you have the correct details.
Thank you for your patience and understanding
The RocketNet Team
RocketNet's reply16 Feb 2024, 08:33
Official
Good day Justin
We are sorry to hear of your frustration, We cannot seem to find any notifications relating to a widespread outage for your area or any other support tickets or chats logged for that address but we have logged your fibre line as a link down with Metrofibre and they are currently attending to it as it could be a physical break of infrastructure which they are responsible for, we have a what's app support line that is available until 8 pm every night that is efficient and effective. we will have a member of our team reach out and confirm you have the correct details.
Thank you for your patience and understanding
The RocketNet Team
We are sorry to hear of your frustration, We cannot seem to find any notifications relating to a widespread outage for your area or any other support tickets or chats logged for that address but we have logged your fibre line as a link down with Metrofibre and they are currently attending to it as it could be a physical break of infrastructure which they are responsible for, we have a what's app support line that is available until 8 pm every night that is efficient and effective. we will have a member of our team reach out and confirm you have the correct details.
Thank you for your patience and understanding
The RocketNet Team