SL
Stephanie L
1 reviews | Active since Dec 2022
08 Dec 2022, 12:52
Bad Service Delivery : RocketNet and VUMATEL
Such bad service delivery frojm RocketNet and VUMATEL - I logged an UREGENT fault on Tue 10:30 - this was acknowledged then esculated by RocketNet - by Thur 12:45 no reply on when the fault will be fixed - no time no date - NOTHING - only empty Whatapp responses - RocketNet uses VUMATEL to do their hardware install and repair - as a business I would expect a better turn around time and better customer support - shocking service - everyone needs to know how bad the service delivery is - if you have a problem there is NO support
Helpful (0)
Replies (3)0
Replies (3)
RocketNet's replyOfficial
08 Dec 2022, 13:05Hi Stephanie,
Thank you for reaching out to us, kindly note that this has been escalated to Vumatel and the urgency around this has been communicated to Vumatel. We will again push for an update from Vumatel to get your service back up.
We do apologize for the inconvenience in this regard and can confirm that one of our agents will give you a call shortly with the necessary feedback.
Kind Regards
RocketNet Ops Team
Thank you for reaching out to us, kindly note that this has been escalated to Vumatel and the urgency around this has been communicated to Vumatel. We will again push for an update from Vumatel to get your service back up.
We do apologize for the inconvenience in this regard and can confirm that one of our agents will give you a call shortly with the necessary feedback.
Kind Regards
RocketNet Ops Team
RocketNet's reply08 Dec 2022, 13:05
Official
Hi Stephanie,
Thank you for reaching out to us, kindly note that this has been escalated to Vumatel and the urgency around this has been communicated to Vumatel. We will again push for an update from Vumatel to get your service back up.
We do apologize for the inconvenience in this regard and can confirm that one of our agents will give you a call shortly with the necessary feedback.
Kind Regards
RocketNet Ops Team
Thank you for reaching out to us, kindly note that this has been escalated to Vumatel and the urgency around this has been communicated to Vumatel. We will again push for an update from Vumatel to get your service back up.
We do apologize for the inconvenience in this regard and can confirm that one of our agents will give you a call shortly with the necessary feedback.
Kind Regards
RocketNet Ops Team
SL
Stephanie L's updateReviewer Update
08 Dec 2022, 13:38Afternoon - Thank you for the reply but it is the same message on the WhatsApp - with no action forthcoming - again - such poor service delivery for an URGENT call which has been escalated since Tuesday 10:30
SL
Stephanie L's update08 Dec 2022, 13:38
Reviewer Update
Afternoon - Thank you for the reply but it is the same message on the WhatsApp - with no action forthcoming - again - such poor service delivery for an URGENT call which has been escalated since Tuesday 10:30
RocketNet's replyOfficial
08 Dec 2022, 16:02Hi Stephanie,
Thank you again for your response, as per our telephonic conversation the fault has been logged and escalated through to Vumatel.
Kind Regards
RocketNet Ops Team
Thank you again for your response, as per our telephonic conversation the fault has been logged and escalated through to Vumatel.
Kind Regards
RocketNet Ops Team
RocketNet's reply08 Dec 2022, 16:02
Official
Hi Stephanie,
Thank you again for your response, as per our telephonic conversation the fault has been logged and escalated through to Vumatel.
Kind Regards
RocketNet Ops Team
Thank you again for your response, as per our telephonic conversation the fault has been logged and escalated through to Vumatel.
Kind Regards
RocketNet Ops Team