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funani R

1 reviews | Active since Sept 2016

15 Sept 2020, 12:32

Bad service

Very bad customer service. I have no connection from the 12th of september. I am the one is running after them to seek services of what i paid for. I have already spent a lot due to no internet service. Would you please prioritise your customers.

Funi

0
Replies (4)
RocketNet
RocketNet's reply15 Sept 2020, 12:42
Official
Hi Fhunani,

Please accept our sincerest apologies for this.  We can confirm that this matter has been logged and escalated wtih Metrofibre.

Your ticket number is 50212.

We will follow up with MFN now again regarding this.

Thank you for your patience.

Warmest regards,

RocketNet
RocketNet's reply16 Sept 2020, 07:27
Official
Hi Fhunani,

Trust all is still well.    As per telephonic discussion yesterday, confirmed issue has been resolved and your connection is back online.

Thank you  for your patience.

Warmest regards,

fR
funani R's update16 Sept 2020, 11:35
Reviewer Update
Good Day

I can now confirm that my issue was resolved yesterday.

Gob well done!!
Thanks

Funani
RocketNet
RocketNet's reply16 Sept 2020, 14:12
Official
Hi Funani,

Thank you for confirming, you are most welcome! Glad that the issue could be resolved promptly.

Kind Regards,

RocketNet