DD
Deon D
1 reviews | Active since Jan 2015
04 May 2023, 10:05
Bad customer service
Serouisly sad customer service they just generate tickets with another ticket that wastes days after days i ordered fibre from them more then a week ago no feedback or even a phone call just going around in circles with tickets no resolving the issues or any plan i would not order that at all or reccomend them to anyone
Helpful (0)
Replies (2)0
Replies (2)
RocketNet's replyOfficial
04 May 2023, 11:11Good Day Deon,
We investigated the above, and ascertained that we had challenges with making contact with you on the number provided.
As of writing this response, our agent has been in contact on another number you provided. Thank you for assisting us with this.
Our client excellence team will be working towards ensuring your connectivity is up and running shortly.
Thank you again for the opportunity.
Thanks,
RocketNet Team
We investigated the above, and ascertained that we had challenges with making contact with you on the number provided.
As of writing this response, our agent has been in contact on another number you provided. Thank you for assisting us with this.
Our client excellence team will be working towards ensuring your connectivity is up and running shortly.
Thank you again for the opportunity.
Thanks,
RocketNet Team
RocketNet's reply04 May 2023, 11:11
Official
Good Day Deon,
We investigated the above, and ascertained that we had challenges with making contact with you on the number provided.
As of writing this response, our agent has been in contact on another number you provided. Thank you for assisting us with this.
Our client excellence team will be working towards ensuring your connectivity is up and running shortly.
Thank you again for the opportunity.
Thanks,
RocketNet Team
We investigated the above, and ascertained that we had challenges with making contact with you on the number provided.
As of writing this response, our agent has been in contact on another number you provided. Thank you for assisting us with this.
Our client excellence team will be working towards ensuring your connectivity is up and running shortly.
Thank you again for the opportunity.
Thanks,
RocketNet Team
DD
Deon D's updateReviewer Update
04 May 2023, 11:42It has been resolved by sales team this morning thank you
DD
Deon D's update04 May 2023, 11:42
Reviewer Update
It has been resolved by sales team this morning thank you