Awful Customer Service and Poor Network Speed

I have been a RocketNet client for 5 years. Over these years, quality of the service has been gradually deteriorating and become simply terrible by the end of our relationship. It looks like these guys simply don't need any more customers because they don't know what to do with the ones that they already have.

* The Internet connection was fine in the beginning but in the last year it became incredibly unreliable. It drops several times a day. The only recommendation I got from support is to restart the ONT, which helps, but it is still quite annoying when your Teams call suddenly interrupts and you can't reconnect for 5 minutes while the ONT is restarting.

* The real speed never reached the promised 50MBps.

* The final straw was their handling of my support request to move my contract to a new physical address. We moved to a new house in June 2023. In April, I raised a request to move my RocketNet contract to the new address. For 6 weeks, I was receiving some automated responses and promises that someone will call me soon to arrange installation of a fibre line. No one ever called. I actually doubt that RocketNet even placed an order for a new fibre line installation. When I contacted another ISP, they connected me with the same fibre provider the very next day!

So long RocketNet. You won't be missed.