Awesome Service from Rocketnet

On the 9th April 2019, I experienced network issues with my ISP Rocketnet and Metro Fibre Network, this was the first time I ever experience downtime with Rocketnet from the time I had the account which is about 7 months. I called the helpline and Sbusiso Motjotji assisted me to reset the network. This network issue persisted for the next 3 days. On the 3rd day Sbusiso told me that he will personally come in early to work and inspect the network and devices at my premises at 08:30am although his shift starts at 11:30am. He showed up on time, replaced the damaged ONT device and restored the network and really did everything in his power to get the network active asap. It’s the first time ever that I have experienced such committed employees and someone who goes out of their way to ensure customer satisfaction. Well done Sbusiso and Rocketnet, keep up the awesome services.