PB
Peter B
1 reviews | Active since Nov 2022
13 Nov 2022, 08:17
Avoid Rocketnet as an ISP
Reconnected to installed fibre at property. Charged R1000. Subscribed for 50/50 service, since upped by them to 100/100. Not a single day in 10 weeks without "blank screens" or extreme buffering. Reading today. 8.45 down and 7.66 upload Written five or more times. Getting worse than ever. Avoid at all costs. Useless
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Replies (3)0
Replies (3)
RocketNet's replyOfficial
13 Nov 2022, 08:47Hi Peter,
Thank you for sharing your experience with us. Our Ops team will be in contact telephonically to address the issue at hand here which seems to be related to your WiFi Router.
Kind Regards,
RocketNet
Thank you for sharing your experience with us. Our Ops team will be in contact telephonically to address the issue at hand here which seems to be related to your WiFi Router.
Kind Regards,
RocketNet
Best regards,
RocketNet's reply13 Nov 2022, 08:47
Official
Hi Peter,
Thank you for sharing your experience with us. Our Ops team will be in contact telephonically to address the issue at hand here which seems to be related to your WiFi Router.
Kind Regards,
RocketNet
Thank you for sharing your experience with us. Our Ops team will be in contact telephonically to address the issue at hand here which seems to be related to your WiFi Router.
Kind Regards,
RocketNet
Best regards,
PB
Peter B's updateReviewer Update
13 Nov 2022, 10:41I look forward to this resolution.
PB
Peter B's update13 Nov 2022, 10:41
Reviewer Update
I look forward to this resolution.
PB
Peter B's updateReviewer Update
14 Nov 2022, 18:06I am pleased to report that I received a next day response offering new hardware along with simple to follow instructions. I now have a service in line with their service claims and meets my expectations. I regret only that it took a report on Hellopeter to get the required action. Well done Rocketnet
PB
Peter B's update14 Nov 2022, 18:06
Reviewer Update
I am pleased to report that I received a next day response offering new hardware along with simple to follow instructions. I now have a service in line with their service claims and meets my expectations. I regret only that it took a report on Hellopeter to get the required action. Well done Rocketnet