1 reviews | Active since May 2020
Anyone and everyone
This is the most pathetic excuse for a service provider it has been 6 months and still they wont send me my cancellation letter There service is shocking and nothing gets escalated and us as the consumer are let in the dark They just close tickets and give ridiculous solutions no customer relations training is evident as they cannot satisfy even a basic instruction I have no more faith in this company as service provider and would not trust them to pick up excrement in my garden I run a business from home and can't trust rocketnet to have my back and keep my line open I'm at the end of my tether with rocketnet and would not recommend them to any business as a partner THEY WILL LET YOU DOWN
This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this.
This issue has been escalated to the very highest and is being dealt with utmost care.
We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this.
We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client.
Thank you for your patience and understanding allowing us the opportunity to win back your trust.
Warmest regards,
Rocketnet
Best regards,
This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this.
This issue has been escalated to the very highest and is being dealt with utmost care.
We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this.
We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client.
Thank you for your patience and understanding allowing us the opportunity to win back your trust.
Warmest regards,
Rocketnet
Best regards,