UJ
Unathi J
1 reviews | Active since Sept 2024
01 Oct 2024, 14:34
Activation is slow post ordering
The router was delivered on time however they are working with a slow business partner, MTN. I have no idea when I’ll be connected. It’s a very frustrating process
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RocketNet's replyOfficial
01 Oct 2024, 15:51Good afternoon Unathi,
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your activation process.
While we strive to deliver routers on time, we understand that the activation process can sometimes take longer than expected due to factors beyond our immediate control. Please know that we are working closely with our partner, MTN, to speed things up and get you connected as soon as possible.
We appreciate your patience and are committed to keeping you updated throughout this process.
Kind regards,
Ashleigh and The RocketNet Team
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your activation process.
While we strive to deliver routers on time, we understand that the activation process can sometimes take longer than expected due to factors beyond our immediate control. Please know that we are working closely with our partner, MTN, to speed things up and get you connected as soon as possible.
We appreciate your patience and are committed to keeping you updated throughout this process.
Kind regards,
Ashleigh and The RocketNet Team
Best regards,
RocketNet's reply01 Oct 2024, 15:51
Official
Good afternoon Unathi,
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your activation process.
While we strive to deliver routers on time, we understand that the activation process can sometimes take longer than expected due to factors beyond our immediate control. Please know that we are working closely with our partner, MTN, to speed things up and get you connected as soon as possible.
We appreciate your patience and are committed to keeping you updated throughout this process.
Kind regards,
Ashleigh and The RocketNet Team
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your activation process.
While we strive to deliver routers on time, we understand that the activation process can sometimes take longer than expected due to factors beyond our immediate control. Please know that we are working closely with our partner, MTN, to speed things up and get you connected as soon as possible.
We appreciate your patience and are committed to keeping you updated throughout this process.
Kind regards,
Ashleigh and The RocketNet Team
Best regards,