ZT
Zuko T
1 reviews | Active since May 2023
05 May 2023, 08:45
Activating the fibre line turn around time was very slow and very slow feedback
Activating the fibre line turn around time was very slow and very slow feedback. I had to call in several times myself to get feedback and my line active
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Replies (1)
RocketNet's replyOfficial
05 May 2023, 09:15Good ay Zuko
At Rocketnet we strive to provide our customers with the best in customer service and avoid any delays where possible as we understand the importance of being connected. Upon investigating we see that your line was activated within 2 days of us placing the order with the fibre line provider (Vumatel), which is within the SLA that is communicated to you:
Please take note of the following turnaround timelines with regards to your new service request:
At Rocketnet we strive to provide our customers with the best in customer service and avoid any delays where possible as we understand the importance of being connected. Upon investigating we see that your line was activated within 2 days of us placing the order with the fibre line provider (Vumatel), which is within the SLA that is communicated to you:
Please take note of the following turnaround timelines with regards to your new service request:
- New installation: 7 - 14 Business days
- Existing line with for activation: 4 - 7 Business days
we can only place the order once we have all requested information from the client. We do hope you will reconsider your review as our team are passionate about what they do and they did not pick up any complaints from your interaction with them.
The Rocketnet Support Team
The Rocketnet Support Team
RocketNet's reply05 May 2023, 09:15
Official
Good ay Zuko
At Rocketnet we strive to provide our customers with the best in customer service and avoid any delays where possible as we understand the importance of being connected. Upon investigating we see that your line was activated within 2 days of us placing the order with the fibre line provider (Vumatel), which is within the SLA that is communicated to you:
Please take note of the following turnaround timelines with regards to your new service request:
At Rocketnet we strive to provide our customers with the best in customer service and avoid any delays where possible as we understand the importance of being connected. Upon investigating we see that your line was activated within 2 days of us placing the order with the fibre line provider (Vumatel), which is within the SLA that is communicated to you:
Please take note of the following turnaround timelines with regards to your new service request:
- New installation: 7 - 14 Business days
- Existing line with for activation: 4 - 7 Business days
we can only place the order once we have all requested information from the client. We do hope you will reconsider your review as our team are passionate about what they do and they did not pick up any complaints from your interaction with them.
The Rocketnet Support Team
The Rocketnet Support Team