1 reviews | Active since May 2022
Absolutely terrible service and RIDICULOUS processes.
Absolutely terrible service and RIDICULOUS processes. After being with Rocketnet for more than 5 years, i am very very disappointed with the service received and with the way ive been treated after being a loyal client. I was not supposed to billed an activation fee, however i was still billed. Currently it is more than a mission to get a refund from Rocketnet being pushed from one side to another. The refund was made to an account that was closed 3 years ago. New bank account details we sent to Rocketnet to update about 3 years ago. This is the same account in which Rocketnet debits monthly however when I called in the agent advised that it is process to pay based on the original form filled out on commencement. How is this even possible if I have updated these details 3 years ago and they debit that account monthly for the premium. Rocketnet keeps giving me excuses that me as a customer shouldn't be burdened with but should rather be focused on fixing the problem and retaining me as client in which they don't seem interested.
Thank you for reaching out to us, as per our telephonic conversation with your husband earlier we do await for the funds to be returned by the bank in order for us to reprocess the activation fee refund.
Correct process was followed when billing the activation fee as we had to get confirmation that Vumatel would not bill an activation fee as you are aware they are usually billed for every service however in your case it was different.
We do sincerely apologize for the inconvenience caused and do assure you that the refund will again be processed ASAP.
Kindest regards,
RocketNet Accounts
Thank you for reaching out to us, as per our telephonic conversation with your husband earlier we do await for the funds to be returned by the bank in order for us to reprocess the activation fee refund.
Correct process was followed when billing the activation fee as we had to get confirmation that Vumatel would not bill an activation fee as you are aware they are usually billed for every service however in your case it was different.
We do sincerely apologize for the inconvenience caused and do assure you that the refund will again be processed ASAP.
Kindest regards,
RocketNet Accounts