CO
Chris O
1 reviews | Active since Dec 2022
21 Dec 2022, 10:33
5 days to get my ser...
5 days to get my service restored.
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Replies (1)0
Replies (1)
RocketNet's replyOfficial
21 Dec 2022, 10:46Hi Chris,
Thank you for contacting RocketNet Support.
We do apologize for the downtime you have experienced.
We are unfortunately reliant on our fibre network operators to repair your fibre line when it is determined the fault is related to their infrastructure.
Our agents did advise you on the 19th December to expect a update from Vumatel within 24-48 hours which was met by their maintenance teams.
Please do reach out to us on WhatsApp at *** for any further queries.
Kind Regards,
RocketNet Support
Thank you for contacting RocketNet Support.
We do apologize for the downtime you have experienced.
We are unfortunately reliant on our fibre network operators to repair your fibre line when it is determined the fault is related to their infrastructure.
Our agents did advise you on the 19th December to expect a update from Vumatel within 24-48 hours which was met by their maintenance teams.
Please do reach out to us on WhatsApp at *** for any further queries.
Kind Regards,
RocketNet Support
RocketNet's reply21 Dec 2022, 10:46
Official
Hi Chris,
Thank you for contacting RocketNet Support.
We do apologize for the downtime you have experienced.
We are unfortunately reliant on our fibre network operators to repair your fibre line when it is determined the fault is related to their infrastructure.
Our agents did advise you on the 19th December to expect a update from Vumatel within 24-48 hours which was met by their maintenance teams.
Please do reach out to us on WhatsApp at *** for any further queries.
Kind Regards,
RocketNet Support
Thank you for contacting RocketNet Support.
We do apologize for the downtime you have experienced.
We are unfortunately reliant on our fibre network operators to repair your fibre line when it is determined the fault is related to their infrastructure.
Our agents did advise you on the 19th December to expect a update from Vumatel within 24-48 hours which was met by their maintenance teams.
Please do reach out to us on WhatsApp at *** for any further queries.
Kind Regards,
RocketNet Support