Overall **** service. Would not recommend to even register with them.

Good day.

I am going to be blunt and straight forward and to the point. If you dont like it build a bridge and get over it. I will put this in the nicest way i can possibly can as i am fuming here. Your company is up to ****. I actually want to speak to your CEO as the rest of the people is useless and *********** of helping or doing there job. Nobody can help and nobody answers there phones when they are phoned. You just get ignored.

I phoned this morning at 08:29 spoke to reception to put me through to Takunda - so they did and he can not give me any answers. He said i must speak to Roxanne as she is MD. Phoned back at 08:33 and they put me through to her number - she conveniently do not answer. Left a voice message and still did not get back to be by past 09:00 Phoned again and spoke to the reception at 09:08 and she put me through to Roxanne again and again no answer as it goes to voicemail. I am not being unreasonable here. You need to understand as this is my money i have saved up and want to withdraw some of it. My money do not reflect on my portal and is not with FNB. So in my mind the money is ****** - and yes i said ****** as i can not see where it is and all your staff working for you is *********** to help. So understand my frustration and anger. The longer this goes on the more angry i get. So i then phoned back at 09:10 and i asked to be put through to the CEO and the receptionist is getting ****y and hardass with me as she said i can only speak to the MD. So she put me through again but i think it went to Roxannes number again as it went to voicemail.

I want to speak to the CEO as he or she put in hard work sweat and tears into his or her company and the workers is running it into the ground as they can not give any answers, Nor help the client and is being useless to him or her. I will also report this to all media and social pages as far i can. (This is not a threat)

I am from spectrum security and our retirement fund is with you. I am very upset as the process is up to ****. We are moving over from Robson savage to Momentum. There is a section 14 form in place to say the money will be transfered. This process takes 180 working days. So the funds is still active on your side - so we all thought. My profile says R0.00 in the funds. Can you now understand why i say it is ******. Can you firstly explain to me where is my funds????? Secondly i need to make a withdrawal on my funds??? How in the F do i do this if there is no funds available. I phoned FNB to find out if the funds have been transfered to them as there is no funds available with you yet is should or must still be active with you This came as a shock they told me there is R17k in my acc.

CAN YOU PLEASE EXPLAIN TO ME WHERE IN THE F IS MY MONEY. IS IT STILL IN THE ACCOUNT.

Who do i speak to about a withdrawal on my funds. If this is not sorted out i will take this further to laywers. This is unacceptable, as no one there knows what they are doing. If this is not fixed by next week so we can withdraw from the fund i dont care what needs to be done from your side if you need to make a personal loan or What ever, but i need my money end of story.