No Feedback on emails and No Feedback from Themba

Worst worst experience no feedback from Themba , we’ve been email him for the past week including my previous company regarding my withdrawals , I was told by Wendy that my documents were not received then I followed up with the company they sent email to Themba and Town trying to find out what’s going on and no feedback on that email. I am soo ****ed and irritated by this because that is my money and I have the right to it because I was retrenched. This company is the worst ever and atleast Wendy tried to assist me. I was transferred to Themba the phone rang without answer. Is Themba even working there?? Is Themba doing his job?!! Because it’s like Themba does not exist. I am soo soo unhappy. I would never recommend this company to anyone.