Robo Door EMPTY promise

Dear ROBODOOR Management,

I am writing to formally lodge a complaint regarding the service I have received from your company, specifically related to a recent quotation and installation agreement for a new security door.

Following a visit from your salesperson, Alexander, I received a quotation for a new security door. Alexander was persistent in following up, repeatedly messaging me to accept the quotation. I eventually agreed to proceed and, on 9 April 2025, paid the full quoted amount in order to benefit from a discount that was offered.

During our interactions, Alexander explicitly assured me that the new security door would be installed within 10 days of payment, due to the fact that my current security gate is non-functional — a matter of significant concern for my personal safety.

However, I was subsequently contacted and informed that the installation would only take place on 14 May 2025, more than a month after payment and well beyond the promised timeframe. This delay is entirely unacceptable, especially given the assurance I received and the urgency of the situation.

I request that this matter be urgently reviewed and resolved. I expect the installation to take place far sooner than the date currently communicated to me. Alternatively, I expect to be offered a full refund should your company be unable to honour the original commitment.

Please confirm receipt of this complaint and advise on the steps that will be taken to rectify this situation.