CB
Christo B
1 reviews | Active since Jan 2024
09 Oct 2025, 17:50
Lies and delays
Robodoor presents themselves well and are very slick at selling, but once they’ve taken your money, the service collapse. The company appears to be in total disarray — disorganised, lies between employees and overall indifferent to their customers. My installation got delayed, and at this point I’m not even sure it will ever be completed. Work that was “completed” has now not even started - components haven’t even arrived.
Think very carefully before doing business with them. There are many reputable contractors out there who take pride in delivering honest, reliable work.
My suggestion is: think twice.
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Replies (3)CB
Christo B's updateReviewer Update
09 Oct 2025, 19:09The feedback from the factory manager is: “Things happen”
First the gate was on track. Then 3 gates would be installed as scheduled with the 4th one being delayed. Then none of the gates were going to be installed. Then they haven’t received the scrolls as yet. The further we go in time the less complete the gates become.
From: we are delayed because of galvanising contractor that messed up, to we are delayed because our manager stole from the company to we are delayed because the scrolls haven’t arrived to: “Things Happen”
Not a company you want to hand your money to folks.
First the gate was on track. Then 3 gates would be installed as scheduled with the 4th one being delayed. Then none of the gates were going to be installed. Then they haven’t received the scrolls as yet. The further we go in time the less complete the gates become.
From: we are delayed because of galvanising contractor that messed up, to we are delayed because our manager stole from the company to we are delayed because the scrolls haven’t arrived to: “Things Happen”
Not a company you want to hand your money to folks.
CB
Christo B's update09 Oct 2025, 19:09
Reviewer Update
The feedback from the factory manager is: “Things happen”
First the gate was on track. Then 3 gates would be installed as scheduled with the 4th one being delayed. Then none of the gates were going to be installed. Then they haven’t received the scrolls as yet. The further we go in time the less complete the gates become.
From: we are delayed because of galvanising contractor that messed up, to we are delayed because our manager stole from the company to we are delayed because the scrolls haven’t arrived to: “Things Happen”
Not a company you want to hand your money to folks.
First the gate was on track. Then 3 gates would be installed as scheduled with the 4th one being delayed. Then none of the gates were going to be installed. Then they haven’t received the scrolls as yet. The further we go in time the less complete the gates become.
From: we are delayed because of galvanising contractor that messed up, to we are delayed because our manager stole from the company to we are delayed because the scrolls haven’t arrived to: “Things Happen”
Not a company you want to hand your money to folks.
Robo Door's replyOfficial
10 Oct 2025, 13:17We're very sorry to hear that you had a negative experience with our product and service. This is certainly not the standard we strive for at Robodoor, and we take feedback like yours seriously.
We’d appreciate the opportunity to learn more about what went wrong and how we can make things right. Please feel free to contact us directly at ***, so we can better understand the issue and work toward a resolution.
Thank you for bringing this to our attention.
— The Robo Door Team
We’d appreciate the opportunity to learn more about what went wrong and how we can make things right. Please feel free to contact us directly at ***, so we can better understand the issue and work toward a resolution.
Thank you for bringing this to our attention.
— The Robo Door Team
Robo Door's reply10 Oct 2025, 13:17
Official
We're very sorry to hear that you had a negative experience with our product and service. This is certainly not the standard we strive for at Robodoor, and we take feedback like yours seriously.
We’d appreciate the opportunity to learn more about what went wrong and how we can make things right. Please feel free to contact us directly at ***, so we can better understand the issue and work toward a resolution.
Thank you for bringing this to our attention.
— The Robo Door Team
We’d appreciate the opportunity to learn more about what went wrong and how we can make things right. Please feel free to contact us directly at ***, so we can better understand the issue and work toward a resolution.
Thank you for bringing this to our attention.
— The Robo Door Team
CB
Christo B's updateReviewer Update
11 Oct 2025, 10:38Dear Robin Door Team.
Your response proof my point. I have brought this to the attention of the owner, factory manager and 2 sales representatives. The fact that you as the respondent thanks me for “bringing it to your attention” shows that the organisation is in disarray. It shows that the responses here from Robo Door does not reflect the views of the business but serves as lip service.
Again, my suggestion is that people read these messages and get an idea of what kind of business they are dealing with.
Your response proof my point. I have brought this to the attention of the owner, factory manager and 2 sales representatives. The fact that you as the respondent thanks me for “bringing it to your attention” shows that the organisation is in disarray. It shows that the responses here from Robo Door does not reflect the views of the business but serves as lip service.
Again, my suggestion is that people read these messages and get an idea of what kind of business they are dealing with.
CB
Christo B's update11 Oct 2025, 10:38
Reviewer Update
Dear Robin Door Team.
Your response proof my point. I have brought this to the attention of the owner, factory manager and 2 sales representatives. The fact that you as the respondent thanks me for “bringing it to your attention” shows that the organisation is in disarray. It shows that the responses here from Robo Door does not reflect the views of the business but serves as lip service.
Again, my suggestion is that people read these messages and get an idea of what kind of business they are dealing with.
Your response proof my point. I have brought this to the attention of the owner, factory manager and 2 sales representatives. The fact that you as the respondent thanks me for “bringing it to your attention” shows that the organisation is in disarray. It shows that the responses here from Robo Door does not reflect the views of the business but serves as lip service.
Again, my suggestion is that people read these messages and get an idea of what kind of business they are dealing with.