Robben Island Call Centre reluctantly answered their phone

Waste of time for the tours: You have to line up for about 40 mins before boarding time and then find out....your boat is cancelled...and then...you have to line up for another 40 mins to apply for refund.

Waste of time to find out info: When you call their office, no one answers their phone... After 5~10 mins ringing....they finally answer their phone...and the they forward your call to another line which no one would answer....

I app**** for refund on the 19th of December due to the weather was bad...the officer who gave me the slip told me pls give them a call if I don't receive my refund after 7 days.

No one knows 7 days or 7 working days...

And...I called on the 27th of December, it took them forever to answer their call or they forwarded my call and then hang up my call.

The office also told me, it will take 10 days for the refund to be cleared.... It was different story as what they told me on the 19th....

Again, they didn't mention if it is 10 working days or just normal 10 days...