Expect no 5 star service, it’s a prison experience after all

After several attempts of trying to book online entering 27 names on Webtickets I was kicked out of the system. I had a high level delegation from California I couldn’t afford to dissapoint. I called Robben Island to assist who then directed me to Webtickets who also failed to assist.. this was after multiple calls and trying to explain the challenge. I decided to go Robben Island ticket office. Shock of my life, no one was willing to help and I was told since they had never experienced such a problem they put me on the phone with Webtickets who couldn’t help again. I was made to sit at their information desk and input the details again for the 5th time. Given the amount of information required it took me about 35 minutes. Not think it was appropriate for me to be seating behind the information desk while clients came to enquire. In any case I proceeded having realized that no one was willing to assist. Nomfundo the supervisor was very dismissive and somewhat imp**** that I was lying that I kept being kicked out of their system hence the offer to put the details myself at their offices. After the data capture mission, I was kicked out again. I showed one of the consultants who relayed the message to the Supervisor and told me to call Webtickets again. webtickets as you might have guesssed by now still couldn’t assist. Their strict policy was no one would be let on board without the details of the pax but one of the consultants offered to break the rules and issued the tickets without the names and informed that all the clients had to do was to present their passports when boarding and all should’ve ok. Exhausted but feeling assured I was happy to accept any sort of progress. The next day when my delegation got to the gateway and surprise surprise, they were denied access. Luckily my guide was with them and managed to explain the whole ordeal me and my office team had gone through and they were finally granted access. Serious staff training needs to be done. Customer service is terrible. No one seems to understand the system There seems to be a gap in service between Web ticket and Robben Island. I just loath the attitude of their staff