Road trip collection

This is the worst kind of service ever. They will leave you stranded and when you call in they won't even care. They will just give a generic answer about "it's the festive season" wow. When the driver they called said to us he was only notified at 18:50 for a 19:00 pick up at OR Tambo and this driver was all the way in Gold Reef City. I am done with Road trip. It is not the first nor 4th time i complain and their responses are so so so horrible. Whats worse is, in the beginning they are super efficient not knowing it can be worse. Road trip is ridiculous. I will not recommend it to anyone.