AY
Anthony Y
1 reviews | Active since Mar 2009
02 Mar 2016, 08:29
Disgusting Service
I have cancelled my account with Roadtrip after about 3 years of being a customer. When I joined, there were no conditions of 12-month contract or 1-month cancellation. When I cancelled the account I pointed this out, but it was ignored. Moreover, if Sheila had any sense, she may have pointed out that one of the terms is that by paying half the month the cancellation can be immediate. This is still not right, but at least would have been an attempt to meet half way.<br> <br> March has now been billed to my account. I cannot believe how badly you treat your customers. Roadtrip is clearly just another example of poor customer service in this country.
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Replies (1)Road Trip's replyOfficial
02 Mar 2016, 08:43Hello Marc Y,
Hi Marc, thanks for your complaint. Our terms and conditions have always been an initial period of 1 year and then a month to month contract with a calendar month notice period. We will send you a direct email now to discuss further and resolve with you. Kind Regards Road Trip Team
Hi Marc, thanks for your complaint. Our terms and conditions have always been an initial period of 1 year and then a month to month contract with a calendar month notice period. We will send you a direct email now to discuss further and resolve with you. Kind Regards Road Trip Team
Road Trip's reply02 Mar 2016, 08:43
Official
Hello Marc Y,
Hi Marc, thanks for your complaint. Our terms and conditions have always been an initial period of 1 year and then a month to month contract with a calendar month notice period. We will send you a direct email now to discuss further and resolve with you. Kind Regards Road Trip Team
Hi Marc, thanks for your complaint. Our terms and conditions have always been an initial period of 1 year and then a month to month contract with a calendar month notice period. We will send you a direct email now to discuss further and resolve with you. Kind Regards Road Trip Team
