Complaint - disgusting service

I have had membership for the last 6 years. My husband is a musician and requires this service several times a month. Last Thursday the 18 October 2018 my husband called the Roadtrip call center to request a driver. After the 5th attempt in calling them with holding on for +/-15 minutes to wait for someone to answer, he eventually gave up. He remembered he had a drivers name and cell number from Roadtrip in his phone, whom he has used before. He was there within 15 minutes, however had to pay him cash. On a monthly basis a debit order goes off my account for +/- R700.00. He then received a call from the call center, as they obviously saw the call log, and it sounded that the call center operator had been sleeping.

ON Friday the 19th of October 2018, I called to cancel my membership as this is not the first time we have been let down by Roadtrip. I sent an email to ********** and requested a supervisor to call me urgently. Nov Monday 22 October 2018, I am still waiting for David (Supervisor) to call me.

I find this totally unacceptable and service is much to be desired.