Takes money and Gives no service

Renewed my 2 cars license discs on the Online Natis Website. While processing The payment, I approved it on my app and on the Website it accepted and Gave a "PROCESSING" screen. It eventually bombed out.

Money was taken from RTMC for the license renewals but on RTMC it still shows its not renewed.

Called in to support centre, agent 1 gave me an email address to email proof of payment. i did that and got no response. not even an Auto response.

Called again few hours later, Agent 2 asks me to send Proof of payment to her which i did, And now she ignores me.

Just another way this National Government Takes your money and makes you run after it and no sense of Urgency to Resolve from their end.

if i get pulled over for expired disc, They will fine me regardless if i tell them that RTMC ***ed up.

PATHETIC SERVICE!!!!... now i need to wait for them to tell me if they got the money and if my license discs can be processed and sent to me.