Really terrible service, the worst ever

We have paid for the renewal of our vehicle license on 12 October 2022 to ensure that we have it in time before it expires on 31 October 2022. The new license disc was supposed to be delivered within 3 business days. Well, despite following up multiple times we are still waiting for it - 3 months later, with no indication as to when we will actually get the new license disc. Their call centre is pathetic and you cannot get through (I tried holding on for more than an hour). They do not respond to emails except for one where we were told they have technical difficulties and are working on resolving it - this was 15 November 2022. And apparently they also had technical difficulties with their telephone system - seems as though that has also not being resolved. In the mean time we have received a R500 fine for not displaying the new license disc. We cannot renew it through a different avenue as they already captured the renewal on the system. Which make me wonder what the difficulty is to get the license to us. This is really pathetic service and I would advice everyone to rather use another avenue to renew your vehicle license.