I got the sms to tell me my disk is due for renew so I decided let me do it with them and plus it's direct

I got the sms to tell me my disk is due for renew so I decided let me do it with them and plus it's direct. I log on online and I fill in all the information and I choose delivery and make payment this was on the 11 of August 2022. Was I wrong this was the worst service ever I had to call multiple times to track bc you don't get tracker number. Then my package got lost I went to the post office and after multiple calls as well I got my disk today like never again don't use them don't. They are not ready for online.