BR
Brendan R

1 reviews | Active since Dec 2011

04 Aug 2020, 17:52

Zero responsiveness. Shocking service.

I cannot seem to get a response from Road Protect. I have sent many, many emails since 8 July to no avail. I am actually livid that I'm even having to go this far to (try) get a response. I called in yesterday to speak to a manager - on a call, leave details to be contacted back. Still waiting. *** is also not monitored. How can you treat your client like this? You should be completely embarrassed by this level of service.

I had to notify them that my license was expiring. I've paid and there has been no communication since, despite more emails sent. It's now expired and I am going to have to go renew myself because I can't get a response from them!

Stay FAR away from this company until they can actually service their current clients at even a mediocre level. Shame on you Wesbank for not holding you partners to higher standards.

0
Replies (3)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply05 Aug 2020, 08:20
Official
Dear Brendan,

We have received your complaint and are already busy investigating the matter.

Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details. 

Kind regardsRoad Protect Management Team
BR
Brendan R's update06 Aug 2020, 19:25
Reviewer Update
No manager contacted me... again.
While I'm overjoyed that Eileen responded to me regarding my license disk, it's not actually the query I'm referring to.
It's regarding a fine payment I made to you.
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply07 Aug 2020, 08:29
Official
Dear Brendan,

We have received your complaint and are already busy investigating the matter.

We will revert back shortly.

Kind regardsRoad Protect Management Team