wrong personalize number plate

bad service, wrong personalize number plate on car registration, now its two weeks being told Traffic department is offline, but my colleague car registered on same traffic department they saying is offline,

i paid R4k for registration now i'm losing it they cant fix the error or try quickly to address the issue, i'm not happy with the Service i receiving from the. Executive Service Manager Elandi, We are fixing the error or My R4k loss?