WORST SERVICE

Worst Service with FNB license renewal through Road Protect. I have made my payment on 7 December I am 24 days overdue in my expiry. I have been contacting Liza Human. She is not responding to my emails. Now they want to tell me my address doesn't agree and I will be refunded. Why could Liza not contact me and told me about this issue? My address is the same I don't know what they are talking about. Now I must sit with unnecessary penalties because I was still in the grace period.