1 reviews | Active since Oct 2020
Worst service
Should actually be zero stars. I used teir app for do my license renewal. The app requires you to upload certain documents which I did. Everything was good but then they needed more details and instead of calling they emailed me which I only received on the 6th of November. I responded by the next day amd got a cancellation email on the 8th. Apparently email was sent on the 2nd. I am out driving everyday and do not check my mail daily. Do you think they called to say that their policies has changed and additional information is required? No.... Apparently they have too many customers. Now I have to wait for a refund and then either do it all over again or go into a traffic department and do it myself. So their claim to "HASSLE FREE RENEWAL" is false. Also nowhere does it state that they only communicate via email. No assistance or help received when speaking to Nalie. Definitely will not recommend their service. If you want hassle free then rather do it yourself
Thank you for sending us your feedback and we are truly sorry that you feel that you did not get the desired assistance. As was communicated between yourself and one of our managers this morning we followed our processes as set out. Due to some changes from the departments side we now require additional information which we are in the process of updating on all the relevant platforms but this unfortunately does take some time due to certain system development that needs to be done, thus the process of us emailing each client individually to request the required information when necessary. We apologize that you were not able to access your email in time and we will definitely be looking into a process to perhaps include a follow up call should we not receive any response from a client within a certain time frame. We would be more than happy to still assist you with the renewal once you are able to re-do the payment but please do not hesitate to contact us should you need any further assistance in this regard
Warm Regards
Thank you for sending us your feedback and we are truly sorry that you feel that you did not get the desired assistance. As was communicated between yourself and one of our managers this morning we followed our processes as set out. Due to some changes from the departments side we now require additional information which we are in the process of updating on all the relevant platforms but this unfortunately does take some time due to certain system development that needs to be done, thus the process of us emailing each client individually to request the required information when necessary. We apologize that you were not able to access your email in time and we will definitely be looking into a process to perhaps include a follow up call should we not receive any response from a client within a certain time frame. We would be more than happy to still assist you with the renewal once you are able to re-do the payment but please do not hesitate to contact us should you need any further assistance in this regard
Warm Regards
We will contact you shortly to assist with an alternative payment option to ensure this matter is resolved ASAP
Kind Regards
We will contact you shortly to assist with an alternative payment option to ensure this matter is resolved ASAP
Kind Regards