Wish I had never heard of this service

Don't use this service. They are costing me more money, I wish I had avoided them, since my interaction is a very expensive one.

I went for the license renewal. They phoned and confirmed my documents and delivery of my license.

I heard nothing and then after a few weeks I emailed to see where my license was and was given an automated reason of why it was refused, that meant nothing to me. ("Vehicle registered in company". It is not a company vehicle)

I was then informed that I was "already refunded" and "apologies for the inconvenience".

How is this acceptable? I was never notified of the refund, nor the fact that the license renewal had not gone through.

Now my license has LAPSED and I will penalised.

They have COST me money because of this.

I have since been ignored.

If I had not known of them, and done the renewal myself, I would not have any penalty to pay, since it would have been done in time.